POLICIES

Please read before signing up for services

REGISTRATION

PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES. THERE ARE NO DROP-INS.  Your registration and spot in class will be confirmed upon our receipt of your completed Class Registration Form, signed Liability Waiver (unless you are a returning student with a signed Liability Waiver already on file), and payment. For assistance with any aspect of registration, please contact us.  By completing the registration process, you agree that you have read, understood and agree to all of the policies detailed below.

 

PAYMENT

Payment is required at or before first class or session (for Private Coaching and Day Training).  We currently accept cash or cheque (at first class), and e-transfer.

 

SAFETY
For the comfort and safety of everyone, please respect the following rules:

  • Dogs must be on-leash at all times unless instructed otherwise; this includes entering and exiting the building

  • Because not all dogs like being approached while on-leash, and to avoid over-arousal, please do not allow your dog to greet others once on the grounds nor during class, unless otherwise instructed.

  • If your dog has issues with fear or aggression, please speak to us before registering for a class as a group class may not be the most productive training scenario for either of you initially. Private coaching is often the better option for addressing such issues.


TRAINING EQUIPMENT
Hearts and Hounds Dog Training uses non-aversive training methods and, as such, we do not use or allow choke, prong or shock collars in any of our sessions.  Please equip your dog with a flat buckle collar and/or harness and a 5- to 6-foot leash (no retractable/Flexi leashes please).

DOGS IN HEAT
We ask that dogs in heat do not attend class as it may be difficult for the other dogs to concentrate.

 

HEALTH & VACCINE REQUIREMENTS
For the safety of all participants in classes, dogs must be healthy and free from contagious diseases and parasites such as worms, fleas, or ticks.  Signs of ill health include but are not limited to: vomiting, diarrhea, coughing, sneezing, yellow or green nasal or eye discharge, and skin lesions or hair loss.  If you believe your dog is affected by any of these, please notify us prior to the beginning of class. Dogs who are ill or infected with parasites may not attend class until cleared by a veterinarian.


For Puppy Start Right Preschool and Puppy Kindergarten classes, we require a Veterinary Certificate signed by your veterinarian that the following requirements have been met:

  1. Recent (within the past 21 days) physical examination by a veterinarian

  2. At least one Distemper-Adenovirus 2-Parvo (DAP) vaccine or equivalent administered by a veterinarian a minimum of 10 days prior to starting class

  3. Bordetella vaccine (preferably an intra-nasal vaccine) a minimum of 7 days prior to starting class

  4. Fecal examination

  5. Proactive de-worming for roundworms and hookworms (regardless of fecal results)

  6. Appropriate parasite prevention has been started (heartworm, intestinal, flea, tick)

 

Other considerations:

  1. Puppy should be healthy
    a) No vomiting or diarrhea
    b) Bright and alert
    c) Free of any coughing, sneezing, or yellow or green nasal or eye discharge
    d) Free of skin lesions or hair loss

  2. Puppy should be free of fleas/ticks (check with your veterinarian regarding safe and appropriate treatments and preventives for puppies)

  3. Your veterinarian considers your puppy healthy and free of any contagious diseases

 

FAQ